Return, Replacement & Refund Policy
What happens if your product arrives damaged, defective or incorrect.
Last updated: 19 September 2026
7-day replacement
If your product arrives damaged in transit, defective, or different from what you ordered, tell us within 7 days of delivery and we will replace it.
- Contact us on +91 80575 73040 (call or WhatsApp) or service@powerrun.in with your order number.
- Share clear photos or a short video of the product, the label/serial number and the packaging.
- Keep the product with its original box, accessories and invoice until the replacement is arranged.
- After we verify the issue, we arrange pickup and send a replacement at no cost to you.
Not eligible for return or replacement
- A change of mind, or a product that is working as described.
- Damage caused by incorrect installation, wiring, overloading, water or physical impact.
- Products that have been opened up, modified or repaired by someone else.
- Requests made more than 7 days after delivery - these are handled under the product warranty instead.
After 7 days: warranty
Problems that appear later are covered by the product warranty shown on the product page. Raise a service request and our team will guide you.
Cancellations
You can cancel free of charge before the order is dispatched. Once dispatched, the order can no longer be cancelled; the replacement rules above apply after delivery.
Refunds
A refund is issued when an order is cancelled before dispatch, when we cannot fulfil it, or when a replacement is not possible. Refunds are made to the original payment method within 5–7 working days of approval. Bank processing may take a little longer to show in your account.
Contact us
PowerRun Industries
Plot-23, Gadi Road, Dholna, Nagla Bhood, Kasganj, Uttar Pradesh 207124, India
GSTIN: 09GTVPS7660P1ZZ
Email: service@powerrun.in
Phone / WhatsApp: +91 80575 73040
Related: Privacy Policy · Terms & Conditions · Shipping Policy